Jazzy's frequently asked questions  (FAQ)

Q.

How long does it take from order to arrival?

A.

Allow 15 working days for delivery of "Giclée" canvas after full payment is received (for normal digital images sent through the online process). Your order may arrive sooner than this.

Your delivery will be sent by courier, so if you are not at the delivery address during a normal day, it may be more prudent to give us your work address. (We cannot deliver to a Box number.)

Q.

Are these the only sizes you do?

A.

No. email

Q.

How long will my prints last?

A.

Probably longer than you. Keep away from excessive sunlight, silverfish or water.

Q.

What size in megapixels does my picture have to be?

A.

See the chart on the “tips” page.

Q.

Can you print to canvas if I only have a picture, not digital?

A.

Yes. You can courier it to us for scanning or get it done yourself (min 300 ppi). We are physically in Whangarei. email

(Please post or courier your precious prints in a secure, waterproof envelope or courier bag and include a self-addressed envelope for us to return them to you afterwards).

(Note: while we take great care with your prints we do not accept any responsibility for loss or damage).

Please note : we reserve the right NOT to publish any objectionable, obscene or offensive material. See our terms and conditions.

Q.

Is it possible that the colours I see on my screen be different on my finished flyers or canvas?

A.

The printing is beautifully and carefully done, but the colours on monitors vary hugely from computer to computer, so the colours may look different on the finished printing.

Q.

Do I have to pay by bank deposit on the internet?

A.

No, You can pay by credit card on the internet, you can pay by Bak Deposit, and you can pay by posting a cheque (but the goods will not be released until the cheque is cleared, so the whole process will take longer.)

Q.

How much is freight?

A.

New Zealand wide, freight is free.

Q.

Is it easy to send my file to you?

A.

Yes. It is part of the online process.

Q.

How heavy is the canvas.

A.

They are printed on 240 gsm (heavy canvas)

Q.

Are the canvases mounted

A.

Yes. On a solid wooden frame